Privacy Policy

I. Personal Information Protection Policy

Yokohama Techno Tower Hotel (hereinafter, "the Company") declares that, in order to ensure the appropriate handling of personal information used in the course of its business, the Company will comply with the laws, regulations, and other standards relating to the protection of personal information, and will establish, implement, and maintain its own internal framework and rules.

1. In order to put this declaration into practice, the Company shall establish internal regulations on the protection of personal information, make them known to and observed by the Company's personnel (including officers, employees under an employment relationship, and dispatched workers) and other relevant parties, and shall continually improve and maintain these regulations.
2. To prevent loss, damage, alteration, leakage, or other compromise of personal information, the Company shall establish internal regulations on the security management of information systems and shall implement appropriate information-security measures, including countermeasures against unauthorized access and computer viruses.
3. The Company's basic principles for the protection of personal information are as follows.
• (1) Prohibition of improper collection
  When collecting personal information, the Company shall do so by lawful and fair means, and prohibits collection by improper methods.
• (2) Prohibition of use beyond stated purposes
  The Company shall handle personal information only within the scope of the stated purposes of use, and prohibits any use beyond that scope.
• (3) Ensuring security
  When handling personal information, the Company shall give due attention to security management and prohibits input, output, storage, transport, transmission, or disposal of personal information in any state where security cannot be ensured.
• (4) Prohibition of disclosure to third parties
  The Company prohibits the provision of personal information to third parties without the consent of the individual concerned, beyond the scope permitted by law.
  When entrusting personal information to a third party in connection with the outsourcing of business operations, or when jointly using personal information with a third party, the Company shall conclude the necessary contract with said third party and shall take other measures required by law.
• (5) Respect for the rights of the individual
  The Company recognizes that the individual who is the subject of personal information has the right to request disclosure, correction, suspension of use, and so on with regard to his or her own personal information, and shall respond to such requests from the individual in accordance with the procedures set forth by laws and regulations.

II. Matters Regarding Acquisition

When the Company acquires personal information, it shall clearly state the purpose of use, obtain the customer's consent, and acquire the information by lawful and fair means within the scope necessary to achieve the purpose of use stated in advance. If it becomes necessary to use the information beyond the stated purpose, the Company will notify the customer to that effect and obtain the customer's consent.

In addition, the Company does not sell products or services directed at children, and the Company does not knowingly collect personal information from children. For individuals under 18 years of age, the Company will handle personal information only after obtaining consent from a parent or guardian in addition to confirming and obtaining the consent of the individual.

III. Matters Regarding Purpose of Use

The Company uses personal information that it has acquired for the following purposes.

1. Providing services to customers
2. Contacting customers for purposes such as confirming reservation details
3. Providing information and confirmations related to the shipment of products, payment and settlement of charges, and other transactions
4. Conducting information, advertising, promotion, and surveys regarding the operations and business of the Company and its affiliates
5. Understanding usage of, and improving and developing, the facilities, products, and services of the Company and its affiliates
6. Improving the Company's website and the Company's services and products
7. Other operations incidental or related to the above purposes of use
8. Responses based on laws and regulations or directives and guidance from administrative authorities

IV. Disclosure to Third Parties

The Company will not provide or disclose the personal information it holds to any third party without the consent of the individual customer, except where permitted by law.

V. Matters Regarding Outsourcing

When the Company outsources all or part of its operations within the scope necessary to achieve the purposes of use set forth in Section III, the Company shall appropriately manage and supervise its contractors, including by concluding contracts that cover confidentiality obligations and supervisory measures regarding personal information.

VI. Handling of Personal Information on the Company's Website

Personal information provided by customers on the Company's website is stored only as a record of the services applied for and is deleted after a certain period. As security measures, the Company takes the following steps.

1. To ensure the security of personal information, the Company implements reasonable security measures—both administrative and technical—to prevent unauthorized access, loss, destruction, alteration, leakage, and similar incidents.
2. The transmission and receipt of personal information between customers and the Company's website over the internet is protected by SSL (Secure Sockets Layer) encrypted communication.
3. Information collection on the website
   For information collection on the Company's website, the Company collects information using "cookies" (a technology that stores browsing history and similar data exchanged on the web in the customer's browser) as well as access logs of visits to the Company's website. In both cases, this information is used solely for statistical processing aimed at operating the website and improving services, and for investigating the causes of incidents such as unauthorized access; it will not be used for any other purpose. If you do not wish to accept cookies, you can refuse them by changing the settings of your internet browser.

VII. Contact Point for Inquiries Regarding Personal Information

The Company manages each individual's personal information as accurately and as up-to-date as possible. When the individual requests disclosure, correction, suspension of use, or other action regarding their personal information (any request relating to personal information), the contact point listed below will respond.

Contact point (9:00–17:00 / closed Saturdays, Sundays, and public holidays)
Business Administration Department: 045-788-8000

* For business contacts representing partner companies, please reach out to the relevant department at the Company.
* For details regarding the procedure for disclosure requests (required documents, intake method, identity verification, fees, and other matters), please inquire with the contact point.

For personal information acquired through the Company's website, please contact the following.
e-mail: info@technotower.jp
045-788-8000

VIII. Changes to These Provisions

The content of these guidelines may be changed without prior notice due to revisions of laws and regulations, changes in social norms, or other reasons.

January 2020
Yokohama Techno Tower Hotel